price avg $249.00/night
Recoleta Luxury Boutique Hotel invita a sus huéspedes a distenderse en un marco íntimo y encantador en la zona más exclusiva de Buenos Aires; adéntrese en el exclusivo barrio de la Recoleta, e intégrese con el arte de esta majestuosa ciudad. Disfrute de su ubicación privilegiada, a pasos de las tiendas más elegantes, múltiples circuitos turísticos y los restaurantes más destacados de la ciudad; con buen acceso a los aeropuertos nacional e internacional.
El hotel ofrece servicio de desayuno y habitaciones luminosas y amplias. Las mismas cuentan con TV LCD por cable, teléfono, aire acondicionado frío/calor individual, baño con bañera, bidé, secador de cabello y kit de baño, cofre de seguridad, minibar y acceso a Internet de alta velocidad.
I booked this hotel based on the location primarily. It's a small hotel with small rooms which are fairly dated and feels like a very budget Ibis style rooms. The bed and pillows were fine.The communication was tricky, having booked it via Booking.com I missed the cancellation period (which was spectacular 1 month in advance!) and when my flights in Argentina got messed up (flybondi isn't the best option) I tried to communicate with the hotel, but each communication was very dry and they wouldn't accommodate cancellation or date shift. I had to go via Booking.com customer service and even then they gracefully agreed to shift my booking by 1 night (I was doing this 3.5 weeks in advance!).All in all, please search Airbnb and Booking.com, there are much better options in Recoleta without strict cancellation rules and with better customer service.A beautiful hotel, with an excellent location! I wasn't there long, but I had a great time! I recommend and obviously I will return!Very well located, but terrible attention. The hotel does not have the characteristics of a 4-star hotel. Leaves a lot to be desired.First of all, it is not a 4-star hotel. If someone has been to a 4-star hotel, they will appreciate it the first time. And this is important because then the expectations are different, or the quality-price ratio is correct.Excellent location.Very friendly staff.The TV does not work from what I see in the other comments it has never worked, and it is true that they do not replenish toilet paper and you have to keep asking for it.I think about the employees who are there who are the ones who stand up and bear the brunt without being owners of the hotel. Because the guests' complaints and discomfort are on them.I have nothing to say about the employees, this message is for the owner or owners of the hotel.If you want to have a 4 star hotel: INVEST in the hotel, in improving quality in all aspects. But at the moment you have at most a 2 star.Older style , tiny lift, quiet. Nice breakfast, though a proper coffee machine would help!Depending on the area, the price is very competitive. The pieces are clean and comfortable, they have no details that make a difference, but they are clean and comfortable. The best, the price/location ratioA very nice and comfortable hotel. Central and in a beautiful place in RecoletaYou pay a lot and it doesn't include breakfast, you have to pay for it separately. The 4 star rating I suppose is due to the location and attention, but what it includes does not seem like 4 stars to me.Terrible, don't go! They gave me a room next to the elevator machine room... We couldn't sleep all night because every time someone called the elevator, from any floor, the motor in the machine room made rumbling noises. door slammed... When I made my claim the next day they told me that they were going to call me, and they didn't, and when I called, they told me that the noises are subjective to each person... in a 4 star hotel that shouldn't be If it happens, a minimum quality of service must be guaranteed, and not being able to sleep because of poor maintenance and them not taking care of it is already a lot...Hotel in excellent location although very poor service they gave us a freshly painted room with a strong smell of paint. We ask to be changed rooms!! 😠 Small rooms, elevator for 2,3 people, little staff and little care of the facilities. They give you the basics. Elevator doors slamming at all hours. Simple food though (on one side there is a very good cafeteria for lunch or dinner). I would not return to this hotel. There are better hotels in the area.The hotel is very well located.Breakfast is good.Very friendly staff.We got a room at the front with good bed and sheets.The negative note...the towels, old and dirty.The hotel's value for money is correct, but its four-star rating does not seem correct to me.A well-equipped, simple but very pleasant hotel with well-appointed rooms and a modern, clean bathroom.Don't put your card. It's a scam and no one takes charge. The manager does not answer. They stole my money and they are not responsible for the collection. They don't serve you. They treat you badly. They charged me 500,000 when my reservation was 340,000. And on top of that they say they didn't charge me. Booking did not make the charge, the hotel does it and then they do not take charge.DON'T FORGET ANYTHING! We forgot some valuable personal items in the room after checking out and we called to let them know but magically within a couple of hours they had disappeared. It's very ugly when THERE IS NO TYPE OF DOUBT and you can't get things back.Excellent service, the breakfast is not so basic and the entire hotel is very clean. The only drawback I have is that the elevator is very small and slow. But we loved staying here, it has an excellent location, we would definitely return.Not recommended!!!Bad wifi signal. The TV or cable has not worked in my room 504 since the first day. Despite several complaints, they never found a solution. The last night they just offered us to change rooms. The solution arrived late. We don't change.But other details to take into account for a 4-star hotel:There is no telephone in the room, at least in mine there was none. And they should have ALL the rooms. By logic!They don't supply toilet paper and when you run out (likeThere is no telephone) you must go down to reception to ask.They don't have a toilet brush!They don't give you two entry cards even though there are two adults in the room, they only give you one, arguing that the key is misconfigured!!! LIE!!!! Another hotel employee with a better attitude gave me two keys and the key never gave me any problems!For the price and stars that this hotel has, basic things are missing that the owner does not know or someone is not doing their job well. Before assigning a room to a passenger, you must supervise that the equipment (TV, Wi-Fi, cable, air or heating, lamps) works to avoid claims that the guest has every right to demand for what they paid.You not only have to read the reviews that we make with the best intentions but also solve them!!This is the second time I have stayed at this hotel in less than a month and I gave my review expecting it to have improved, however, I was disappointed. I gave it another chance but I'm not coming back. I hope these reviews help so that your future guests don't criticize the same thing and continue losing customers. Luckily there are other hotel options.I rescue the location and the water pressure of the shower.IT IS NOT A 4 STAR HOTELLOOK FOR ANOTHER OPTIONThe hotel has a single 3-person elevator. It's not enough. Uncomfortable.Minimalist room, bathroom with no place to put things, it doesn't even have towel racks.Noisy room.High price for what it offers.The only good thing is the location.Better stay in another hotel.We stayed one night with my husband in the middle of winter.I mention this because we were dying of cold, the heating was not working. There was a lot of noise, as if there was a machine on.The mattress is super uncomfortable.It is not a 100USD a night hotel.As much as the location is good, there are much better hotels for the same price.Poor attention from the check-in staff and lack of resolution without consideration for the client. Disappointing. I won't return and I don't recommend it.The most notable thing about the hotel is the location, on a very quiet street in Recoleta, with few cars and no buses. Steps from the most beautiful streets in the neighborhood and with many options to sit down for a coffee or eat.The hotel is tastefully restored.My room was spacious, clean, bright, with a good bed and quality towels and sheets. What I saw in photos was what I found in reality.The elevator makes a lot of noise, it wakes you up at night and I think it is an issue that needs improvement.The staff is very nice.MOTEL ATTENTION, VERY LITTLE PREPARED PEOPLE, THE HOTEL IS SMALL AND FAR FROM BEING AN ANTIQUE, IT IS AGING.Pros:- Excellent location.- Very cozy, spacious and well-lit room with closet, mirror, safe, TV, minibar, desk, armchair, side table, bedside tables and several sockets.- Spacious bathroom, with great shower and large shower stall.- Attentive and kind staff.Cons:- Small and somewhat claustrophobic elevators (old, but work well).- Bedrooms and bathrooms could have more hooks to hang bags, clothes and towels.- Despite being elegant, the bathroom counter is too small to hold items other than toothbrushes and toothpaste.- Bathroom lighting has a single point, which is not very good for those who wear makeup.- Breakfast with few gluten-free items and few fruits.Terrible experience. The elevator in a deplorable state. Then we entered the beds, the mattress was very old, it even had holes and an unbearable noise from the extractors. The next morning we asked to change rooms, and they gave us one next door with the same noise and a mattress in the same condition, the mattresses are very old. The condition of the hotel is terrible. At the same time, during the cleaning, they lost a pair of pants and no one has contacted me to try to solve it even though they say that the manager who never shows up will call me.Luca at the front desk was the rudest person I have ever encountered. I wouldn’t recommend this hotel to anyone. First impressions are most important and it took him 5 minutes to finish his text message before beginning my check in processDear all,I have recently stayed for more than 2 weeks in total at Suma Recoleta Hotel.I would like to share with you all what a horrific experience it was. I was staying there together with my brother and sister. We occupied 3 different rooms.In my sisters room there was a very strong smell that she complained about and the hotel staff said there was nothing wrong. The following days the smell got stonger and she complained again. The maids finally found rotten food in the closet from the previous occupant. In all rooms there were constant problems with the airconditioning and they didnt provide any solutions.My brothers backpack was stolen in the hotel lobby with 2 laptops inside and some cash. He left the bag “unattended” for 3 minutes in froht of 2 hotel employees attending the front desk. They said it was his one responsability and weren’t willing to compensate or help in any way. When we asked to see the camera footage as we had go to the police station the staff was acting very suspicious and said the cameras werent recording.My brother missed his flight because of this and until now management hasnt replied or reached out to support in any way.Ther front desk clerk named “Damian” was very hostile and didnt even greet , look or speak to us during our entire stay.Worst hotel i ever stayed at. I seriously recommend to avoid staying there.Very good hotel. Spectacular location.I just didn't really like the hotel's elevator, which is quite old.Very good place. Average structure, but well cared for. Everything is very new, but it lacks simple things that were missing, such as an available microwave, a refrigerator that works properly and somewhere to hang towels, clothes... there simply isn't any. Zero viewRooms were large with a comfy bed. The bathroom had a rain shower. The breakfast was yummy and consisted of lovely pastries, cereals, fresh fruits, breads, cheese, etc. The reception staff was professional and friendly. They spoke very little English but were polite and ready to help. Wifi was fast. The location was excellent. We felt safe walking around the area. There are lovely cafes and fruit shops close by. I would gladly recommend this hotel to anyone who wants to stay for 2-3days.The hotel is not as bad as they paint it. There are certain mistakes like we asked for 2 pillows for a health problem that my mother had and they brought us pillows with pubic hair and a little, VERY dirty. After that incident, everything was calm. It is a hotel with little noise suppression anyway. The beds are comfortable and the shower is good. I wouldn't come back anyway.Luca's attention is terrible, he doesn't even know the prices, he offered me to talk to other pages to rent a room and when I went to see the place, I see him having a beer, which was surely the second one, because I passed by again... Very bad. I DO NOT RECOMMEND, LESS IF THAT LUCA IS HERE...The room was on the 1st floor. It was basic. The bed really needs a new mattress. If you sleep on the side of the bed, like I do, you feel like you are going to roll off during the night.Terrible experience with the hotel staff.We had to cancel our trip one week before and so we asked the hotel if a partial refund was possible.The response was super unpleasant, rude and left a really bad impression.I do not recommend it.Hotel at a “4 star” price when in reality it should be a hostel.They have painted it, a facelift but it leaves a lot to be desired: The mattresses are old and without mattress covers, the sheets are torn, the duvet was wrinkled.The safe did not work and of course it was not maintained and no one knew how to fix it. Dirt. The windows are from the Pleistocene on a street where there is noise. The old elevators.Those at reception eating while they check you in.Furthermore, the payment is in dollars. Be careful with this. It is better for foreigners to pay in pesos.I tried the Esplendor Tango hotel during my stay, it is a 4 star hotel.TERRIBLE EXPERIENCE!Careful!Although the reservation is made in dollars, they should accept the local currency, as in other hotels and any establishment! However, they DO NOT ACCEPT payment in pesos in advance payment! Therefore, the amount was charged to the card directly in dollars, and not in pesos, making me pay more than double what I would have paid if the local currency had been charged, considering that Visa/Master adopt the mep exchange rate.It's absurd not to be able to pay in pesos. At no point during the reservation procedure were we alerted to the fact that payment could only be made in dollars. When booking with other payment methods (payment at accommodation...), the reservation is also made in dollars, but can be paid in local currency, obviously. In this case of advance payment, it should have been warned that the dollar would be the exclusive payment currency, which was not done.Faced with this situation that made me pay more than double what was expected, I asked to cancel free of charge, which was not accepted, which shows total insensitivity and lack of respect and consideration for the guest.The SuMa Hotel is clean, convenient, quaint, quiet, in the center of Buenos Aires and with wonderful people.Terrible. Chain hotel and do not help with any problems. They do not accept payment in Pesos or card. They charge in advance and in DOLLARS. CAREFUL.AVOID THIS HOTEL!!Great location but old rooms and awful customer service. When I arrived, I was SO DISAPPOINTED. There are so many trendy hotels in Buenos Aires at Better prices.I stayed there for 3 nights and travel to Salta. My mother in law passed away.I wrote to them straight away and communicated via their WhatsApp…they NEVER answered me. I has sent the death certificate and they charged me.I was shocked.AVOID THAT HOTELAwful customer service…We were on the 7th floor next to the elevator and we could hear a lot of noise from it. They didn't give us a solution. The room is renovated but not entirely good. Lack of cleaning.Terrible service. I felt SCAMMED by the person at the hotel counter since upon my arrival and during my stay he told me payment options in Pesos that in the end were not viable. Unacceptable treatment for a tourist.Elevator: looks like a coffinSafe: Does not workBreakfast: Good. But very small spaceWe arrived and there were no room cards.Very small room and bathroom. The bed is comfortable. It only has 2 tiny elevators, 2 large people cannot enterThe highlight of the SuMa hotel is its location. Close to many restaurants, cafes and tourist attractions. Excellent for staying without needing to use transport.Total disaster ! Misleading advertising. The photos do not show the real state as a very poor restoration. The elevator doesn't work well, it hangs, the cold bar doesn't work, I made a call to the reception notifying them: they told me that they would solve it for me and they haven't done it so far. You call the reception 5 times to be attended to. They don't even give you a spoon. It does not have a cafeteria. I requested that I have an intervention. Twice the night shift who gave me the ok and let me not worry, anyway. . I returned at 7.20 advising that I would not have breakfast downstairs and how it would come with the treatment intervention if they could bring me breakfast up. They told me that yes, in resection given the circumstances. And they know that: None of that was fulfilled. I lost my two breakfasts for me and my companion, nothing in the room and no ice cream parlor. Broken facilities. I will take a photo and I will go when I return to my province to do the consumer's right. The broken blind. It has no video. They did not clean the floor, the tables and they did not change the sheets. He only likes basket and fart quote soap. The emergency staircase looks like the castle of terror. Dirty . I rented this place from the 23rd to the 30th, 8 days and it appears on the card approx. plus 550,000 pesos. Total madness. I asked for a spoon and a glass and they told me that I can get it at the kiosk. Horror . Not just never again. Otherwise I will make the pertinent complaints and to those who deliver the quality stars as well. Oh, and the bathroom doesn't have an extractor fan, imagine the smell and the steam issue. Nothing like this ever happened to me.Three rooms we had to go into. Bath with water without force, therefore with a smell. Safety box "not even one". Horrible elevator, stopping all the time. Awful experience. For the price paid. It's a pity that when making a reservation they charge you in advance. I DO NOT RECOMMEND ITThe hotel is well located in a fairly quiet neighborhood and folks at the desk are welcoming willing to help. Note that if you book through Booking any changes to your stay will have to go through the same site. We were for instance not able to extend the stay by speaking directly to the front desk.The rooms are nice, the bathroom is okay, but with small water/paint imperfections. The main problem is that you hear sound from the street, from your neighbor and from the corridor way more than you would like...The breakfast is good but there are plenty of options from a small walking distance.Great location, the staff is super friendly and they try to help you all the time. It is great for families, I totally recommend it.The hotel has a good location, but the room was disappointing. The bathroom is tiny and has almost no room to place towels, clothes and toiletry bags. The elevator is also very small and can fit only two or at most three people.Their breakfast was satisfactory but could use more variety.Terrible experience, the room is fine in size, but the bed is small and in really bad condition. The bedding is of very low quality. The room faces the street which has a very thick and dirty curtain with a lot of dust. Finally you won’t be able to sleep due to the constant noise from the trucks during the night.Don’t stay at this place.Never come back again. This was the worst staying in our life! In this Hotel nothing works. This old guy with glasses is a absolutely lier and incompetent. He Trick us with the credit card.Great people, place was recently renovated but could use a few finishing touches. Breakfast excellent but expensive.Good location, but worn out and old, staff is friendly. Good cafes nearby, so skip breakfast and take it elsewhere.Bathrooms are very tiny and complicated to maneuver in. For larger persons, can be complicated to get in the bath tube 🙂WORST EXPERIENCE EVER!!!! We arrived at 2 in the night to the hotel and they told us that they over booked the hotel and there was no room for us! (And other 5 families) We had a confirmed booking at Booking.com!The front door guy was super rude! He started yelling at us and trying to quick send us away on a taxi at 2am! Ridiculous!!Extremely poor hotel. Bathroom towel rack and soap dish broken. roller blind in the room torn . Was left with the taps in my hand when I turned on the shower. You need to climb into the bath to shower.no bath mat so you can slip very easy. Breakfast is hardly worth mentioning.i did not book this hotel as it was via my work booking but they will be informed.The positives: Great location on a quiet street a short walk to the vibrant bars, restaurants and sights of this bustling city. Room was comfortable and well maintained. The negatives: Limited support from the front desk. Minor infrastructure issues failed to be fixed. Not always someone who speaks English at the desk. Bottom line: a nice place in a wonderful location.I will never stay in this hotel again, the breakfast was bad, the bed so hard, the elevators a pain to go up and down, they will get stuck between floors...the staff will never help you with suitcases, the only thing is location RECOLETA, (but next time I will rent the apartments across the street 3 bedrooms) and full breakfast included. Staff are not competent at all...
El hotel ofrece servicio de desayuno y habitaciones luminosas y amplias. Las mismas cuentan con TV LCD por cable, teléfono, aire acondicionado frío/calor individual, baño con bañera, bidé, secador de cabello y kit de baño, cofre de seguridad, minibar y acceso a Internet de alta velocidad. 
